Policies/Returns
Shipping : Flat rate shipping of *5.95 within the United States no matter how much you buy; just one low rate. (*some exceptions may apply such as custom requests, wholesale, supplies or bulk orders already previously discounted).
Our default shipper is USPS. We do reserve the right to utilize a more economical carrier if available; at times we will use FedEx.
~ If you have a special shipping request or requirement, please contact us. Rush orders are possible, but we will need to invoice you for upgraded shipping speed and additional costs involved.
~ During busy times of the year such as; Christmas, Mothers Day, Easter, etc; please see our shipping lead time announced at the top of our shop page to know what to expect if your planning something as a gift and wish it to arrive in time.
Depending on how fast you need your order, will determine the extra shipping costs involved if any.
Unclaimed packages: Packages returned from the USPS/Carrier as 'unclaimed' or 'misaddressed'. Shipping will not be refunded (unless there was an error on our part). We are not financially responsible if you supply us with an incorrect mailing address. Please be sure your shipping information is accurate. This has been an issue in the past. If the item(s) is returned un-deliverable we will contact you and re-ship once you pay for additional re-shipping postage.
~ Purchases will always be shipped to your registered credit card address or Paypal account address. Due to so much recent fraud, we are no longer shipping to addresses that do not belong to the credit card holder.
We're sorry for any inconvenience this may cause, but it's become a very widespread problem. As a small business, we are unable to absorb these escalated costs.
~ We will not be held financially responsible if you supply us with an incorrect mailing address. Please be sure your shipping information is accurate. This has been an issue in the past. If the item(s) is returned un-deliverable we will contact you and re-ship once you pay for additional re-shipping postage.
~ If your item has not arrived in a timely manner, please let us know so we can look into the issue.
~ If it's lost we can work together on a solution. If your item included a tracking number and the tracking information claims it has been delivered, then try to contact your local post office for possible solutions and they can advise you further.
At times items are left at the doorstep only to be stolen by passers-by or even neighbors. Contacting local neighbors is also a good idea in the rare case it may have been delivered to an incorrect street address.
*** We take pride in packaging your purchase with utmost care. ***
NOTE: We reserve the right to cancel/refund any transaction that we feel may be high risk. (e.g. suspicious, fraudulent, etc).
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Returns / Exchanges : Refunds / Store Credit
** 14-day return policy - details below...
~~ We want you to be pleased with your purchase from Bonny Bubbles, but we understand at times things do happen and we want to work with you the best we can to help. We have guidelines in place for our return policy, please take a moment to look them over.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (shrink wrap/protective seal intact). Please read the guidelines below.
Additional non-returnable items:..
- Downloadable software products
- Some personal care items
- Custom made item(s) ~ an item you requested made for you specifically ~ Custom orders must be paid in full before we will begin creating it. (non refundable if you choose to cancel after 12 hrs).
~ We cannot refund custom orders/listings after this time because we have already started preparing your special item and/or ordered in more materials/supplies to complete your requested order.
** To complete a successful authorized return, we require you contact us first with your order # of your return and reason(s) to bonnybubblesmermaid@gmail.com
A 20% restocking fee will be applied if no prior authorization had been given (no exceptions). You will also need to receive our correct address for returns.
There are certain situations where only partial refunds/store credit are granted (if applicable).
~ Items with obvious signs of use (only a 50% refund), any item not in its original condition, is damaged or missing parts for reasons not due to our error.
~ No refunds or credit on shipping costs unless it was an error on our part.
~ **No refunds or credits after 14 days receipt of package to you.
~ SALE or CLEARANCE items are all FINAL... no refunds or credits of any kind.
Refunds (if applicable)
After you receive authorization to return item(s) they must be postmarked no more than 7 days from the initiation date of our approval of your return.
Once your return is received by us and looked over, we will send you an email to notify you that we have received your returned item(s).
Any refunds are credited to the purchasers' payment method that was used to purchase the item(s). Any store credits will be issued in the form of a coupon code for that credit amount.
- There is often some processing time before a refund is posted by your credit card company.
If your item(s) arrive damaged; a quality photo of proof is required (this photo may be used by us to file a damage claim with USPS or Package Carrier).
Sale items (if applicable)
Only regular priced items may be refunded, sale or clearance items will not be refunded/returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for a replacement item, send us an email at bonnybubblesmermaid@gmail.com with further details.
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund/credit, the cost of shipping will not be part of your refund (unless it's our error with your order).
- If an item(s) is returned and the order qualified for free shipping (over $55.) and the returned item(s) brings the order below the $55. threshold, there will be a $5.95 'shipping charge' applied to any credit given since the order did not meet the free shipping threshold due to any returns. Any approved returns are at the customers expense for shipping costs, unless it is an error on our part. We do our very best to correct any errors made and will work with you on a fair solution.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Can I return an item if I don't like the scent?
Unfortunately this does not warrant a refund/return. We offer scent sampler packs for purchase so you can test a scent prior to purchasing a larger sized item.
I think I may be allergic to one of your products, can I get a refund?
No for instances like this we can not offer a refund or exchange. We did at one time, but too many abused this courtesy.
NOTE : By purchasing from our Store you are agreeing to all of our policies as outlined.
If you have any further questions, please contact us by email: bonnybubblesmermaid@gmail.com
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Revised : March 08, 2022
