FREE SHIPPING over $55 in Products or *5.95 flat rate! Order Processing 2-5 business days (excludes weekends/holidays) ★Updated June 14/24★

Policies/Returns

Shipping Flat rate shipping of *5.95 within the United States no matter how much you buy; just one low rate. (*some exceptions may apply such as custom requests, wholesale, supplies or bulk orders already previously discounted). 

Our default shipper is USPS. We do reserve the right to utilize a more economical carrier if available; at times we will use FedEx or UPS.

~ If you have a special shipping request or requirement, please contact us. Rush orders are at times possible, but we will need to invoice you for upgraded shipping speed and additional costs involved.

~ During busy times of the year such as; Christmas, Mothers Day, Easter, etc; please see our shipping lead time announced at the top of our shop page to know what to expect if your planning something as a gift and wish it to arrive in time.
Depending on how fast you need your order, will determine the extra shipping costs involved if any.

Unclaimed packages: Packages returned from the USPS/Carrier as 'unclaimed' or 'misaddressed'. Shipping will not be refunded (unless there was an error on our part).

We are not financially responsible if you supply us with an incorrect mailing address. Please be sure your shipping information is accurate. This has been an issue in the past. If the item(s) is returned un-deliverable we will contact you and re-ship once you pay for additional re-shipping postage.


~ Purchases will always be shipped to your registered credit card address or Paypal account address. Due to so much recent fraud, we are no longer shipping to addresses that do not belong to the credit card holder.
We're sorry for any inconvenience this may cause, but it's become a very widespread problem. As a very small business, we are unable to absorb these escalated costs.


~ If your item has not arrived in a timely manner, please let us know so we can look into the issue. 

~ If it's lost we can work together on a solution. If your item included a tracking number and the tracking information claims it has been delivered, then try to contact your local post office for possible solutions such as GPS tracking and they can advise you further.

At times items are left at the doorstep only to be stolen by passers-by or even neighbors. Contacting local neighbors is also a good idea in the rare case it may have been delivered to an incorrect street address. We do not replace stolen packages.

 NOTE: We reserve the right to cancel/refund any transaction that we feel may be high risk. (e.g. suspicious, fraudulent, etc).

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Returns / Exchanges : Refunds / Store Credit

~~ We want you to be pleased with your purchase from Bonny Bubbles, but we understand at times errors or damage can happen and we want to work with you the best we can to help. 

- Custom made item(s)  ~ an item you requested made for you specifically ~ Custom orders must be paid in full before we will begin creating it. (non refundable if you choose to cancel after 12 hrs).
~ We cannot refund custom orders after this time because we have already started preparing your special item and/or ordered in more materials/supplies to complete your requested order.

** If you encounter an issue with your purchase; we require you contact us first with your order # and details of the issue to  bonnybubblesmermaid@gmail.com

There are certain situations where only partial refunds or store credit are granted (if applicable).

~ No refunds or credit on shipping costs unless it was an error on our part.
~ **No claims accepted 10 days after receiving your package.
~ SALE or CLEARANCE items are all FINAL... no refunds or credits of any kind.

Refunds
(if applicable)

Refunds are only issued for defective, damaged, or incorrect orders. No other exceptions. For example... not liking a scent does not qualify.
After you receive authorization to return an item(s) the package must be postmarked no more than 7 days from the initiation date of our approval of your return.

Once your return is received by us and looked over, we will send you an email to notify you that we have received your returned item(s).
Any refunds are credited to the purchasers' payment method that was used to purchase the item(s). Any store credits will be issued in the form of a coupon code for that credit amount.
- There is often some processing time before a refund is posted by your credit card company.

If your item(s) arrive damaged; a quality photo of proof is required (this photo may be used by us to file a damage claim with USPS or other Package Carrier).

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Can I return an item if I don't like the scent?

A : Unfortunately this does not warrant a refund/return or exchange. We offer small sampler packs for this reason so you can test a scent prior to purchasing a larger sized item.

If you need to exchange it for a replacement item due to damage or defect, send us an email at bonnybubblesmermaid@gmail.com with details of the issue.

You are responsible for paying for your own shipping costs for returning your item(s) - unless it's an error on our part. Shipping costs are non-refundable. If you receive a refund/credit, the cost of shipping will not be part of your refund (unless it's our error with your order).
- If an item(s) is returned and the order qualified for free shipping (over $55.) and the returned item(s) brings the order below the $55. threshold, there will be a $5.95 'shipping charge' applied to any credit given since the order did not meet the free shipping threshold due to any returns. Any approved returns are at the customers expense for shipping costs, unless it is an error on our part. We do our very best to correct any errors made and will work with you on a fair resolution.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Can I return an item if I don't like the scent?

Unfortunately this does not warrant a refund/return. We offer scent sampler packs for purchase so you can test a scent prior to purchasing a larger sized item.

I think I may be allergic to one of your products, can I get a refund?

No for instances like this we do not offer a refund or exchange. 

NOTE : By purchasing from our Store you are agreeing to all of our policies as outlined.

*** We take pride in packaging your purchase with utmost care. ***

If you have any further questions, please contact us by email: bonnybubblesmermaid@gmail.com

 

Privacy

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Revised : March 08, 2022

★ Reviews

Customers are saying...

606 reviews
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(7)
Amber Glow has a light, refreshing, long-lasting scent!

I'm a new Bonny Bubbles customer, and so far my experience with Amber Glow is a pleasant one! I've been using it sparingly (a little goes a long way) on various body areas prone to developing odor, especially in warm weather. It does a great job! I also ordered the Blue Jeans scent, but haven't tried that one yet.

We love this silky, soothing, fragrance-free powder!

I ordered this powder for my bed-bound paraplegic sister, who has problems with intertrigo (skin rash & yeast infections) in her skin folds.
This powder is cornstarch-free, a great benefit since cornstarch feeds
yeast infections! It also contains zinc oxide, which helps reduce friction between skin-to-skin areas and creates a protective barrier. The fragrance-free option is also wonderful for those with very sensitive skin, to reduce irritation.

K
AMBER LAVENDER, deodorant body powder
Karen P. (United States)
Understated and luxurious.

We buy this for my father, who will be 94 years old next month. It takes care of his skin and keeps him confortable all day. And the scent is present but not overpowering.

Smells so soft and feminine and the sample of vanilla peach is lovely too. Thank you will be a repeat customer.

Body and linen spray

Love this scent. Soft and lasting. Love the powder as well. Great products!

LIKE THEM ALL

I saw that they had reformulated a couple of scents I was running out of so I ordered the reformulated ones plus a new one of theirs. I like them all!!

YUMMY SCENT!!

I know it is NOT for eating but the scent is yummy smelling! I am a re-order. It lasts a long time, too!

Love the refills

I have been purchasing powder from Bonny Bubbles for several years. I am never disappointed as the scents are true and yummy! I also appreciated the attention to detail when shipping as the items are never messy or show signs of spill. There is a large selection of scents to choose from which is also great!

The Coconut Kisses powder is amazing!

Best powder ever!!

R
Pink and White Ribbon
Rayeanne O. (United States)
Pink and white ribbon kit

Absolutely beautiful ! My 2nd order already !❤️❤️