FAQ

You do not need to register an account to place an order. However, we recommend that you create an account. This will allow you to access your order history, status of your order, saved address, and other account features upon future visits to Bonny Bubbles.

What if I forget my password?
If you forget your password, a new password will be mailed to the email address you registered with. If you do not immediately receive your password email, check your spam folder!

Do you have a store I can visit?
Sorry, we are online only.

Can I call or email you my order and credit card information? 
Unfortunately due to so much fraud, no. We only accept credit card payments through Paypal, or our Website Cart Checkout process. We personally never see your personal credit card information, only the credit card company that processes our orders receives that information.

Can I pay by check?
Payments methods are Credit Card or Paypal only. PayPal does have a check payment feature you can use for payment called an e-Check.

When will you ship my order?
Most orders will be processed and mailed within 1-5 business days of placing your order - excludes weekends, holidays and custom requests (orders placed in the evening are counted as the next business day). 5 days is usually when we need to sew the item(s) or high volume orders during certain times of the year.

~ Please check our message at the top of the page for any updated info on shipping/lead times.
If you need to know how quickly a specific item can be shipped out, shoot us a quick email and we'll respond quickly. We check our messages frequently throughout the day.

What if I want to cancel my order after it has been placed?
Our orders are processed quickly.  Cancellations must be within 8 hours following order completion after that your order is in queue and we are processing your item(s).

Do you ship Internationally/Military?
As of 2018 we no longer ship Internationally. Also if an APO or FPO/Military address requires a customs declaration or tracking cannot be provided then we will not ship to those addresses. It varies based on the actual APO/FPO. We will cancel or refund the order if this is the case.

We sure can, send me a message about what your looking for in as much detail as possible to avoid confusion. Color(s), size, details, etc. If your request is very complex an additional charge may be expected beyond our traditional price. 

Please note actual color may vary slightly. It's important to note that they may look marginally different when received than the product that you see on your computer monitor or phone display. This is because every monitor has a different capability to display colors and that everyone sees these colors differently. We do our very best to represent the actual color(s). If it's crucial that the color be exact, it is highly recommended that you order a sample of the fabric (if available) first, before placing an order. Contact us for sample pricing.

What if I want to make changes to my order after I have placed it?
We will do our best to accommodate you if the order has not been prepared already.  If your order has already been packed and you wish to add on, the addition may need to be considered a new order if we have already printed/paid for the shipping label.

No sorry, sale prices are only valid during the sale dates/times specified. Not before or after. 

What forms of payment do you take?
Visa, Mastercard, American Express, and Paypal

Only 1 coupon can be used per purchase, you'll have to decide which one will be the best deal for you.

In order for the coupon to be valid it must be used during checkout.  So if you forgot, contact us and we will cancel/refund the order and you may then place the order again using the forgotten coupon code.

What is your return policy? 

Please view our policies page.

Yes your items will remain in your cart until you return (except if you have cleared your computers cookie/cache in the mean time or an item is sold out).

When will my Body Powder Expire?

We suggest 1 year for best performance; however can last up to two years or more, due to their low moisture content.

Now, if a body powder is stored in a damp environment, it may absorb moisture, which can inhibit it's effectiveness and loose it's ability to perform as it should.

External factors can cause a body powder to expire prematurely.  Improper storage, such as damp environments and not keeping the package closed/sealed properly. If scented it can also loose the potency of it's scent.
~ Take milk for example... it may say it's good for another week, but if not stored or cared for with the right temps it's just not going to stay fresh.  Expiry dates are guidelines only, how you care for the product can impact it's life span.

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Can I return an item if I don't like the scent?  Unfortunately this does not warrant a refund/return. We offer scent samplers so you can test a scent prior to purchasing a larger sized item.

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I think I may be allergic to one of your products, can I get a refund?

For those instances we will not offer a refund or exchange. We did at one time, but too many abused this courtesy.
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How are your Powder Puffs made?

All seams are double and sometimes triple stitched depending on the design.
All closures are hand sewn not glued. Wash and care instructions for each puff are included with your purchase.

We use a diverse assortment of fabulous fabrics and accents for our powder puffs. At times we come across one of a kind vintage textiles to create extra special limited pieces.

Eyelets, lace, silk brocades, to name a few. Always soft plush faux furs. (none of that picky stuff)!

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When Do You Have Sales?

That varies, if you sign up for our newsletter you'll get the latest sales, and updates. 

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How secure is your website?
Bonny Bubbles features safeguards that allow you to enjoy your shopping experience without having to worry about the security of your credit card transactions. When you submit sensitive information via our website, your information is protected both on-line and off-line.

Where are you located ? 

Bonny Bubbles LLC

2337 NW 34th Ave

Cape Coral, FL 33993

Not open to the public (online sales only), or local events/farmers markets.

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